Skip to main content

Frequently Asked Questions

At this time, we are not able to offer expedited shipping. We offer flat rate shipping. All orders are shipped either USPS or UPS. Please see those costs below:

USA orders:
orders under 1 pound: $5
orders over 1 pound: $10

Canadian orders:
under 1.5 pounds: $15
orders over 1.5 pounds: $30

All other countries:
under 1.5 pounds: $45
over 1.5 pounds: $80

Unfortunately, we cannot add or remove an item(s) from your order after it has been placed. If you need to make an edit, you will have to cancel your order and place another order. Please email us at help@garritytools.com to cancel your order. 

If there is an error in your mailing address, please notify us ASAP at help@garritytools.com so we can edit the address before it ships. If your order has already been shipped, then we suggest reaching out to USPS or UPS to rectify the situation. We cannot refund or reship orders sent with incorrect shipping information that was provided by the customer. We HIGHLY recommend double checking your contact information prior to submitting your order.

Email us ASAP at help@garritytools.com to assist with canceling your order. Please note that if your order has already shipped, then we cannot cancel your order. If your order has shipped and you no longer want the products, you will need to initiate a return. You will be responsible for return shipping fees. Please note that all international orders are final sale and cannot be returned.

Don’t panic! For some unknown reason to us, USPS may label a package as ‘delivered’ prior to actually delivering it. We usually see those packages delivered within a day or two. If not, please check with a neighbor who may have grabbed it for you or received it by mistake. If neither of those options resolve the issue, please reach out to us at help@garritytools.com within two weeks of the stated delivered date. Requests made outside of this window will not be honored.

If your package was returned to us due to an incorrect, incomplete or otherwise mistyped mailing address that you entered at checkout, then you will need to re-pay the shipping fees in order for us to re-send your package to you. Please carefully double check that your mailing address and all of your contact information is correct before submitting your order.

Yes, we ship worldwide…as long as UPS can reach you! After the turmoil of shipping during a pandemic, we only ship UPS to international folks (Candians, we can  still ship USPS to you). Please note that international customers will have to pay additional duties/taxes to UPS in order for their items to clear customs. Please see the next question for more information. 

Yes! Your shipping charges do not include the customs duties and taxes or brokerage fees that your country may charge. These additional fees are imposed by your country and it is your responsibility to pay those taxes and fees in order for your item to clear customs. UPS will reach out to collect these fees on your behalf. This is why it is important to include a phone number when you checkout. All international orders are final sale. We cannot accept returns on international orders. If you refuse to pay the customs fees, we will not refund or reship your order. No refunds will be provided in any circumstances. 

Another option is that you can purchase our tools from one of our wholesale partners. Click here to find our tools near you.